Terms & Conditions

Last updated: September 14, 2026

Welcome to Luck & May. These Terms & Conditions govern your use of the Luck & May website and your purchase of products from us. By using our website or placing an order, you agree to these terms.

1. General

Luck & May provides pet products, pet supplies, and related information through this website.

By accessing or using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

We reserve the right to update, modify, or discontinue any part of our website, products, or services at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, materials, and other information are accurate.

However, product colors, appearance, dimensions, and other details may vary slightly due to photography, screen settings, manufacturing processes, and normal product variations.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Pet Product Safety

Our products are intended for use by pets and should be used appropriately and under reasonable supervision.

Customers are responsible for selecting products appropriate for their pet’s size, age, behavior, and individual needs.

Pets should be supervised during use, particularly when using toys, grooming products, or other items that may be damaged through chewing or repeated use.

Customers should inspect products regularly and discontinue use if a product becomes damaged, worn, or appears unsafe.

Luck & May does not guarantee that any pet product is indestructible or suitable for every pet.

4. Orders and Payment

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you will receive an order confirmation email.

An order is not considered accepted until payment has been successfully processed and the order has been confirmed by Luck & May.

We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraud, pricing errors, product availability issues, payment issues, or other circumstances that may affect the order.

If an order is canceled after payment has been received, any applicable refund will be issued to the original payment method.

5. Prices

All prices displayed on our website are shown in U.S. dollars (USD), unless otherwise stated.

Prices may change at any time without prior notice.

The price applicable to an order is the price displayed at the time the order is placed.

Any applicable shipping charges will be displayed during checkout.

6. Shipping

We currently ship orders internationally from China.

Shipping availability, estimated delivery times, and shipping charges may vary depending on the destination and shipping method selected at checkout.

Delivery times are estimates and are not guaranteed.

Delays may occur due to customs processing, carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

For more information, please see our Shipping Policy.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.

Customs policies and import requirements vary by country, and Luck & May cannot guarantee that an order will not be subject to additional charges, inspections, or customs processing.

Customers are responsible for complying with applicable import requirements in their destination country.

8. Returns and Refunds

Our returns and refunds are subject to our Refund & Returns Policy.

Customers should review the Refund & Returns Policy before placing an order.

Nothing in these Terms & Conditions is intended to limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

9. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to Luck & May unless otherwise stated.

You may not reproduce, distribute, modify, publish, or use our content for commercial purposes without our prior written permission.

10. Website Use

You agree not to use this website for unlawful purposes or in a manner that could damage, disable, overburden, or impair the website or interfere with other users’ access to the website.

You may not attempt to gain unauthorized access to any part of the website, its systems, or related accounts.

11. Disclaimer

Our website and its content are provided on an “as available” and “as is” basis, to the extent permitted by applicable law.

Luck & May does not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Product information is provided for general informational purposes and should not be interpreted as veterinary, medical, or professional advice.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Luck & May will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase or use of our products.

To the extent permitted by applicable law, Luck & May’s liability relating to a product or order will be limited to the amount paid for the applicable product or order.

Nothing in these terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.

15. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Luck & May

Email: hello@luckandmay.com