Last updated: September 14, 2026
At Luck & May, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the policy below.
1. Return Eligibility
We accept return requests within 30 days of the date your order is delivered.
To be eligible for a return, the item must:
- Be unused and not used with a pet
- Be in its original condition
- Not be damaged, altered, or modified by the customer
- Include the original packaging, where applicable
- Be accompanied by proof of purchase or your order number
Because our products are pet supplies and pet accessories, items that have been used, worn, chewed, scratched, soiled, or otherwise exposed to a pet may not be eligible for return.
2. Items That Are Not Eligible for Return
We may not accept returns for:
- Items that have been used with a pet
- Items showing signs of pet hair, dirt, stains, chewing, scratching, or other use
- Items damaged through improper use, handling, storage, or care
- Items that have been altered or modified
- Items returned more than 30 days after delivery
- Items missing parts or original packaging due to customer handling
- Items that cannot be reasonably resold because of their condition
We reserve the right to determine whether a returned item meets the eligibility requirements, subject to applicable law.
3. How to Request a Return
Please contact us before sending any item back.
To request a return, email us at:
Please include:
- Your order number
- The name used for the order
- The item you would like to return
- The reason for the return
- Photos of the item, if applicable
We will review your request and provide return instructions if your return is approved.
Please do not send a return to any address without receiving return instructions from Luck & May first.
4. Returns Due to Change of Mind
If you change your mind about your purchase or no longer want the product, you may request a return within the 30-day return period, provided the item is unused and meets our return requirements.
For pet products, the item must not have been used with or exposed to a pet.
In these cases:
- The customer is responsible for the return shipping cost.
- Original shipping charges are generally non-refundable.
- Any customs duties, taxes, or other fees paid by the customer are generally non-refundable.
The exact return arrangements may vary depending on the destination country.
5. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if you receive:
- A damaged item
- A defective item
- An incorrect item
- An item that is significantly different from what you ordered
Please email hello@luckandmay.com and include your order number and clear photos showing the issue.
We will review the situation and, where appropriate, offer a replacement, refund, or other reasonable solution.
If the issue is confirmed to be caused by an error on our part, Luck & May will generally cover the reasonable return shipping cost or provide an appropriate alternative solution.
6. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow reasonable processing time for the refund to appear in your account. The time required may vary depending on your payment provider, bank, or financial institution.
Luck & May is not responsible for delays caused by banks or payment providers after a refund has been processed.
7. Partial Refunds
In certain circumstances, only a partial refund may be available.
This may apply when a returned item:
- Shows signs of use or wear
- Has been exposed to a pet
- Is damaged after delivery due to customer handling
- Is missing original components or packaging
- Has other conditions that reduce its resale value
The amount of any partial refund will be determined based on the condition of the returned item, subject to applicable law.
8. Exchanges
We do not offer direct exchanges in all cases.
If you receive a defective, damaged, or incorrect item, please contact us at hello@luckandmay.com.
We will review the situation and determine whether a replacement or another appropriate solution is available.
If you would like a different product for personal preference, you may be asked to return the original unused item and place a new order.
9. Return Shipping
For returns due to personal preference or change of mind, the customer is responsible for return shipping costs.
Return shipping costs are non-refundable unless the return is due to an error on our part or another circumstance for which Luck & May agrees to cover the cost.
We strongly recommend using a trackable shipping service when returning an item.
Luck & May cannot guarantee the receipt of a return that is lost or damaged during return shipping when the customer is responsible for the shipment.
10. International Returns
Luck & May currently ships orders internationally from China.
For international returns, customers may be responsible for return shipping costs, customs-related charges, duties, taxes, or other fees associated with returning an order, unless the return is due to an error on our part.
International return procedures may vary depending on the destination country and shipping carrier.
Customers should not return an international order without first contacting Luck & May for return instructions.
11. Orders Refused or Returned Due to Customs or Incorrect Address
If an order is returned to us because:
- The customer provided an incorrect or incomplete shipping address
- The customer refused delivery
- The customer failed to complete required customs procedures
- The customer failed to pay applicable customs duties or import charges
Any refund will be handled on a case-by-case basis.
Original shipping charges and costs incurred by Luck & May in connection with the returned shipment may not be refundable.
12. Sale Items and Promotions
Unless otherwise stated on the product or promotion page, items purchased during a sale or promotional period are subject to the same return policy as regular-priced items.
Any special return conditions clearly stated as part of a specific promotion will apply to that purchase.
13. Final Sale Items
If a product is specifically identified as Final Sale, it is not eligible for return or refund except where required by applicable law or where the item arrives damaged, defective, or incorrect.
14. Changes to This Policy
Luck & May may update this Refund & Returns Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
15. Contact Us
If you have any questions about returns or refunds, please contact us:
Luck & May
Email: hello@luckandmay.com