Privacy Policy

Last updated: September 14, 2026

At Luck & May (“Luck & May,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit luckandmay.com, create an account, place an order, contact us, or otherwise interact with our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website.

This may include:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Account information
  • Order and purchase information
  • Information you provide when contacting us
  • Information you provide when subscribing to communications

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • General website usage information
  • Cookie and similar technology information

We collect information that is reasonably necessary to operate our website, process orders, provide customer service, maintain security, improve our services, and comply with applicable legal obligations.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Process payments
  • Provide shipping and delivery services
  • Send order confirmations and transactional emails
  • Manage customer accounts
  • Respond to customer inquiries
  • Provide customer support
  • Process returns, refunds, and other order-related requests
  • Maintain and improve our website
  • Analyze website usage and performance
  • Prevent fraud, abuse, and unauthorized activity
  • Protect the security of our website and services
  • Comply with applicable laws and legal obligations

Where permitted by applicable law, we may also use your email address to send promotional or marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in those communications.

3. Information Collected Through Orders

When you place an order through our website, WooCommerce may collect and store information necessary to process and fulfill your order.

This may include your name, email address, billing address, shipping address, phone number, order details, and other information necessary to complete the transaction.

We use this information to process your order, communicate with you about your order, arrange delivery, provide customer service, process returns or refunds, and maintain appropriate business records.

4. Payment Information

Payments on our website may be processed through third-party payment providers, including PayPal.

When you choose a third-party payment method, your payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and terms.

When payment is processed by a third-party payment provider, Luck & May does not receive or store the customer’s complete payment card number through our website.

For more information about how PayPal handles personal information, please review PayPal’s privacy statement.

5. Shipping and Delivery

To fulfill your order, we may share information such as your name, shipping address, email address, phone number, and order details with shipping carriers, logistics providers, fulfillment partners, or other service providers involved in delivering your order.

These parties may process your information as reasonably necessary to provide their services or as otherwise permitted by applicable law.

6. Email Communications

We use email services and technical service providers to send transactional messages related to your account and orders.

These messages may include:

  • Order confirmations
  • Payment-related notifications
  • Shipping and delivery notifications
  • Refund notifications
  • Account-related emails
  • Password reset emails
  • Customer service communications

We may use your email address to respond to inquiries and provide customer support.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used to:

  • Keep items in your shopping cart
  • Maintain your login session
  • Remember certain preferences
  • Process checkout
  • Improve website functionality
  • Help us understand how visitors use our website
  • Measure website performance
  • Maintain website security

Some cookies may be necessary for the website and WooCommerce to function properly.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping cart and checkout features.

8. Analytics and Third-Party Services

We may use third-party service providers to help operate, analyze, secure, and improve our website and business.

These providers may include:

  • WooCommerce
  • PayPal
  • Google Analytics
  • Website hosting providers
  • Email and communication service providers
  • Shipping and logistics providers
  • Website security and technical service providers

Google Analytics

We may use Google Analytics to understand how visitors use our website, measure website performance, analyze traffic, and improve our products, services, and user experience.

Google Analytics may collect information such as device information, browser information, pages visited, approximate location information, and interactions with our website.

Google may process information collected through Google Analytics in accordance with its own privacy policies and terms.

Third-party providers may process personal information according to their own privacy policies and applicable laws.

We do not sell your personal information to third parties.

9. International Data Transfers

Luck & May serves customers internationally.

As a result, personal information may be processed, stored, or transferred between countries, including countries different from the country in which you live.

Where required by applicable law, we take reasonable measures to protect personal information during such transfers.

10. How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services
  • Complete and maintain transaction records
  • Maintain customer accounts
  • Provide customer support
  • Prevent fraud and security issues
  • Comply with legal, tax, accounting, and regulatory requirements
  • Resolve disputes and enforce our agreements

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

We also limit access to personal information to those who reasonably need it to perform business or service functions.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of personal information
  • Requesting information about how your personal information is collected or used
  • Requesting a copy of certain personal information
  • Opting out of certain marketing communications

These rights may be subject to legal exceptions and limitations.

To make a privacy-related request, please contact us using the information provided below.

13. Children’s Privacy

Our website is not directed toward children under the age at which parental consent is required under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

14. Third-Party Websites and Content

Our website may contain links to third-party websites, services, or content.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us:

Luck & May

Email: hello@luckandmay.com