Last updated: September 14, 2026
At Luck & May, we currently ship orders internationally from China.
We carefully prepare each order before it is shipped. Shipping availability, delivery times, and shipping costs may vary depending on the destination and shipping method selected at checkout.
1. Shipping Destinations
We currently offer international shipping to many destinations around the world.
However, shipping availability may vary depending on the destination country’s customs regulations, import restrictions, carrier requirements, and other circumstances.
Some destinations may not be available for certain products or shipping methods.
If your destination is not available at checkout, please contact us at hello@luckandmay.com.
2. Shipping Rates
United States
For orders shipped to the United States:
- Standard Shipping: $4.99
- Free Standard Shipping on orders of $69.90 or more
The applicable shipping charge will be displayed during checkout.
Other International Destinations
For destinations outside the United States:
- International Shipping: $9.99
Shipping rates may change from time to time and the applicable rate shown at checkout will apply to your order.
3. Order Processing Time
Orders are generally processed within 2–5 business days after payment has been successfully received.
Orders may require additional processing time during holidays, promotional periods, or periods of unusually high order volume.
Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.
4. Estimated Delivery Times
Delivery times vary depending on the destination, shipping carrier, customs processing, and other factors.
As a general estimate:
- United States: approximately 7–15 business days
- Other international destinations: approximately 10–25 business days
These delivery times are estimates only and are not guaranteed.
Delays may occur because of customs clearance, carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our control.
5. Tracking Information
When tracking information is available, we will provide it through your shipping confirmation email.
Please note that tracking information may take some time to become active after the package has been handed to the shipping carrier.
Tracking updates may also be delayed while an international shipment is being processed by customs or transferred between carriers.
6. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
Customs policies and import requirements vary by country.
Luck & May does not control customs decisions and cannot guarantee that an order will not be subject to additional charges or customs processing.
Customers are responsible for complying with applicable import requirements in their destination country.
7. Customs Delays and Import Restrictions
Certain pet products may be subject to import restrictions, customs requirements, or carrier limitations depending on the destination country.
Restrictions may vary depending on the product type, materials, packaging, quantity, and local regulations.
Luck & May cannot guarantee that every product can be imported into every destination.
If an order cannot be delivered because the destination country does not permit the product to be imported, any refund or return arrangement will be handled on a case-by-case basis.
Customers should check applicable import requirements before placing an international order if they have concerns about importing a particular product into their country.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Luck & May is not responsible for delays, additional shipping charges, lost packages, or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at:
We will do our best to assist you before the order is shipped.
9. Failed Delivery or Refused Packages
If a package is returned to us because:
- The customer provided an incorrect or incomplete address
- The customer refused delivery
- The customer failed to complete required customs procedures
- The customer failed to pay applicable import duties or taxes
- The carrier was unable to complete delivery after reasonable attempts
any refund will be handled in accordance with our Refund & Returns Policy.
Original shipping charges and costs incurred by Luck & May in connection with the returned shipment may not be refundable.
10. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at hello@luckandmay.com as soon as possible.
Please provide your order number and, where applicable, photographs of the damaged package and product.
We will work with the shipping carrier to investigate the issue and determine an appropriate solution.
11. Delivery Delays
Luck & May is not responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
- Customs inspections or clearance delays
- Carrier delays
- Severe weather
- Natural disasters
- Holidays
- Transportation disruptions
- Government actions or restrictions
- Other unforeseen circumstances
Estimated delivery times are provided for reference only and do not constitute a guaranteed delivery date.
12. Shipping Policy Changes
Luck & May may update this Shipping Policy from time to time to reflect changes in shipping services, destinations, shipping rates, delivery times, or other business conditions.
Any updates will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about shipping or your order, please contact us:
Luck & May
Email: hello@luckandmay.com